Privacy Policy

Table of Content

Our Privacy Policy Promise

Magic Casino consistently prioritizes and honors the privacy of all its users. Privacy matters greatly to both you and us, and we pledge the following:

Magic Casino is dedicated to safeguarding your privacy. We focus on leveraging your personal details to simplify and enhance your experience. We'll always ensure your personal information is protected. We'll be transparent and direct about the purposes for collecting your data and its usage. When you have options or entitlements, we'll clarify them and honor your preferences.

The Types of Information We Collect

We gather two categories of data and details from our users.

Personal Information

This refers to data that can pinpoint a specific person. The Personal Information we obtain via our Services encompasses details you submit directly, including: telephone number; complete name; email; residential address; birth date; payment methods (such as credit card details); and additional financial data necessary for delivering our Services. We also acquire Personal Information from your device (like location data or IP address) and records of your interactions with the Services (such as viewed pages, browsing behavior, selections, activities, and more).

Non-personal Information

The other category involves anonymous and non-identifiable details related to you, which could become accessible or collected through your engagement with the Services. We remain unaware of the user's identity linked to this Non-personal Information. Such data might include compiled usage statistics and technical specifics relayed by your device, encompassing particular software and hardware attributes (e.g., browser type, operating system, preferred language, login times, and the originating website's domain that directed you to our Services), aimed at improving our Services' performance.

Should we merge Personal Information with Non-personal Information, the resulting combination will be handled as Personal Information while it stays linked.

How We Collect Your Information

Collecting Information about you, from you

Magic Casino obtains personal details about you each time you interact with our offerings. Some data comes straight from you, for instance, during account creation or when adding funds. Other details emerge from your engagements, like placed wagers, live chats with support, or via Cookies (see the specific Cookies section for details on our cookie practices). With your permission, we may also record phone calls. Additionally, we track how you access, view, distribute, contribute to, and interact with our services, such as through comments on social platforms or chat features.

Collecting Information about you, from your device

We gather data from the devices you employ to access Magic's content, products, and services. This encompasses, but isn't limited to, your IP address (a unique identifier for a device online, essential for web communication), device hardware model, OS, and version.

Collecting Information about you, from Cookies

We might collect details about your system, including available IP address, OS, and browser details, for administrative purposes and to share summarized data with advertisers. This represents statistical insights on user navigation and patterns, without pinpointing individuals.

For similar aims, we could acquire info on your overall web activity via cookie files saved on your browser or hard drive. These files transfer data to your system, aiding site enhancements and offering more customized experiences. Certain cookies are vital for site functionality. We categorize our cookies into four groups, detailed in the Cookies section below.

Collecting Information about you, from external companies

To meet our legal and regulatory requirements for KYC and Social Responsibility:

1. Upon account opening, we may verify the details you provide against external or governmental sources for AML and identity checks, and to check if you're listed with them due to opting out of gambling or marketing.

2. We utilize openly available data (from social media and similar sources) to confirm supplied information, logging and retaining the outcomes.

When obtaining personal data from third parties during business or asset transfers:

We could also receive personal data about you from other entities occasionally. For example, if you're a past user of a Magic Casino affiliate and your data was transferred, we'd obtain categories of your personal data from your prior online betting/gaming operator to merge your old account into our systems and deliver gambling services per our Terms and Conditions. Non-exhaustive examples (varying by scenario) include:

1. Account balances – for fund access;

2. Prior provider's username and password (hashed and unreadable by us) – for continued login with existing credentials;

3. Initial registration info given to the former provider, like name, DOB, address, email, phone, and job;

4. Additional account info such as player ID, sign-up and login dates, country, currency, initial deposit details and dates, win counts, device info (if available), betting limits, but typically excluding payment info and detailed historical gaming/financial records. For access to past itemized transactions with the former provider, contact them first via their Privacy Policy instructions;

5. Copies of your prior KYC, ID, and Enhanced Due Diligence docs from the former provider – we'll use these where possible to grant access without needing new submissions.

6. If you're on a 'time out' or 'self-exclusion,' your status and any active periods.

We'll handle these data categories as described in this Privacy Notice, compliant with data protection laws.

How do we use the information we collect?

We (encompassing any entity in the group running Magic Casino) utilize and distribute Personal Information as outlined in this Privacy Policy. Disclosure to third parties occurs only as needed for defined purposes here, and we mandate those parties to process it per our Policy.

We avoid sharing your Personal Data with non-EU third parties lacking sufficient data safeguards. If such transfers happen, we'll implement all feasible measures to secure your data equivalently to EU standards, aligning with this Policy and laws. We'll also revise this Policy to note cross-border transfers and privacy protections.

Collected data, potentially including Personal Information, serves these goals:

* Establishing your account and offering Services (e.g., verifying identity, issuing cash-out checks, handling payments, checking self-exclusion registries for access/marketing eligibility). Legal basis: contract performance, legal/regulatory duties.

* Verifying and granting access to features. Legal basis: consent.

* Announcing wins (on site or leaderboards) via Username. Avoid personally identifiable usernames, though it's your decision. Legal basis: consent.

* Updating you on developments. Legal basis: consent.

* Promoting our site, products, or those of partners/affiliates. Legal basis: contract performance.

* Delivering ads. Legal basis: consent.

* Conducting anonymous research/analytics to refine Services for your preferences. Legal basis: consent.

* Assisting with Services, troubleshooting, query responses. Legal basis: consent.

* Probing breaches, enforcing rules, per law/regulation/authority, or responding to subpoenas/legal/government requests. Legal basis: legal duties.

* Reviewing business practices. Legal basis: legal duties.

* Sharing info with potential buyers/advisors if selling/transferring business parts.

For consent-based processing, withdraw anytime via written notice to our contacts or processes (e.g., unsubscribing). Withdrawal doesn't impact prior lawful processing.

Companies that provide services on our behalf

We disclose your personal info to outside firms performing various tasks for Magic Casino. We verify these firms maintain equivalent protection levels. Both parties must comply with data laws, with contracts reinforcing this.

Key functions potentially handled partly or fully by third parties include:

* Overseeing and running marketing efforts

* Processing/verifying payments

* Credit agencies, including affordability assessments. See Credit Reference Agency Information Notice (CRAIN) for their data practices.

* Fraud/AML checks (e.g., Enhanced Due Diligence via public sources, ID verification)

* Detecting improper product/service use

* Hosting sites, content delivery, data storage

* Handling contests, promotions

* Analytics, data purification

* Researching markets, gathering/analyzing feedback

* IT support

* Audit, legal, compliance services

* Regulator-accessible data storage

* Reviewing gambling patterns for risk indicators.

Information demands from Regulators:

Routinely, across licensed areas, regulations mandate reports with non-Personal Data, covering items like self-exclusion counts, registrations, complaints, suspicious activity reports.

Other information sharing with third parties:

We might share personal data with chosen third parties to enhance user experiences, distribute appealing offers/promotions on comparable products/services, and resolve disputes/complaints. This aligns with legitimate interests (not overriding your rights) or other lawful bases.

We could process your data for potential future business acquisitions, sales, restructurings, or transfers, sharing with buyers, investors, advisors, etc. This follows legitimate interests (not overriding rights) or suitable lawful bases under data laws. You'll be notified beforehand, with details on data handling.

How long do we keep your information?

We retain personal info only with valid legal justification, such as service delivery, legal/regulatory compliance, dispute resolution, agreement enforcement.

Retention periods vary by data type, acquisition purpose, processing reason, and legal mandates. Factors include gambling/AML/tax/payment/complaint regs, crime prevention/detection, audit needs. Some data persists post-customer status to meet these; afterward, we securely delete or anonymize it.

Your Rights

You possess these Data Subject Rights:

* Right to information: Clarity on data usage, as in this detailed Policy.

* Right of access: Obtain copies of held personal data.

* Right to rectification: Fix incomplete/inaccurate data.

* Right to erasure: Request data deletion ('right to be forgotten') absent valid processing reasons.

* Right to portability: Receive provided data in structured, common, machine-readable format, or request direct transfer to another controller.

* Right to restrict processing: Limit data use to specifics if inaccurate, unlawfully used (but not deleted), irrelevant yet needed for claims, or pending legitimacy confirmation after objection.

* Right to object: Oppose data processing, e.g., halt marketing. Applies selectively based on purpose/basis. Absolute for direct marketing; also for public interest, official authority, legitimate interests (yours/third party's), automated decisions/profiling.

To invoke rights, email dpo@magiccasino-uk.com.

We may request ID verification before action, reserving rights for extra methods to confirm request authenticity/legality, preventing unauthorized releases.

If rights feel violated or you dispute decisions, complain to the supervisory authority.

Cookie Section

What are Cookies?

Cookies are tiny text files placed in your browser to identify your system on our site. They're crucial for proper, secure site operations. We use them to streamline, personalize, and analyze site usage, plus deliver targeted ads.

Cookies gather some personal data during site use. You control acceptance/rejection via browser settings. Our cookie banner notifies you upon visit; continued use without changes implies acceptance per below. Understanding cookie types aids informed choices on site experience impacts.

Cookies also help Magic Casinotrace ad sources leading to our site; if collected, you stay anonymous, and we don't share with unrelated third parties.

The Cookie Categories

Our cookies fit these groups:

* Strictly Necessary

These enable site navigation and core features like secure zones, sign-ups. They avoid collecting marketing-usable or internet-tracking data. Vital for performance guarantees; disabling impairs security and predictability.

* Performance

These track site usage (e.g., visited pages, errors) anonymously to refine functionality, user interests, ad efficacy.

* Functionality

These recall preferences for site tools, avoiding resets per visit. Some third-party managed; e.g., comment order, personalized greetings, language/region.

* Targeting/Tracking

These assess ad relevance based on visited site areas.

Controlling my Cookies

Browsers let you view/delete cookies via settings, usually in 'options'/'preferences'; check 'Help' for details. Useful links:

* Chrome cookie settings

* Firefox cookie settings

* Microsoft Edge cookie settings

* Safari cookie settings

Block via browser to refuse all/some; however, blocking essentials may limit site access. We aim full accessibility, but blocking Strictly Necessary could hinder. Our system issues cookies on visit unless refused via settings.

Initial visits trigger a pop-up on this policy, reappearing only with setting changes.

The Use of Google Analytics

We employ Google Analytics for analytics like tracking patterns, building customized profiles. It's Google's web service using cookies to analyze site use.

Opt-out applies per browser; multiple browsers need separate opt-outs. Cookie-based, so deletions require re-opt-outs. Control via browser: opt out at https://tools.google.com/dlpage/gaoptout.

Security

Magic Casino takes extensive measures to keep your personal/financial data fully secure and private. We use standard protocols (site connection via TLS 1.2, ECDHE_RSA with X25519, AES_128_GCM) for safe transactions like deposits/withdrawals. This prevents interception by outsiders during transmission.