Table of Content
1. Introduction
1. We view these terms as equitable. If you require guidance on these terms or any aspect of our offerings, for your benefit and ours, reach out to our Customer Services team through the support option on the site, and consult your reliable legal counsel. In these terms, the licensed organization (indicated above the phrase âTerms and conditions of useâ at the top) is denoted as âWeâ, âUsâ, or similar terms, while you are referred to as âcustomerâ, âyouâ, âuserâ, âplayerâ, or equivalent.
2. Be aware that all phone conversations are recorded digitally and could serve as evidence at Our exclusive judgment.
3. To secure transactions, we employ SSL encryption. Customer information will remain private and not shared with external entities.
4. By selecting the âI accept the terms and conditionsâ option during account signup, you confirm that you have examined, comprehended, consented to, and will follow all terms and conditions, thereby forming a binding legal contract between you and Us. If any terms are unacceptable, do not proceed with acceptance. After agreement, failure to adhere to one or more terms could lead to disqualification, account termination, and/or appropriate legal measures against you as We determine.
5. If we reasonably believe multiple registered accounts are connected, such as through shared IP addresses, usage patterns, transaction proximity, common banking or address details, or other links, and that Site services are being misused by youâincluding via undetected software flawsâwe may immediately suspend your Account and reverse transactions across any linked accounts.
6. By accessing this Site and/or software, you consent to these terms and any additional ones We may apply periodically.
7. These terms are in English. Translations into other languages prioritize the English version.
8. Your involvement in the Games is voluntary and at your own peril. By agreeing, you affirm that you find Our Site and software services neither objectionable, unjust, nor dubious. You recognize We cannot offer legal counsel or aid on participation legality in remote gambling.
9. Fees and charges in this document are listed in euros (âEURâ).
10. Unless noted differently on relevant casino pages, minimum deposits are 10 AUD/CAD/CHF/EUR/GBP/USD/NZD, 100 DKK/NOK/SEK/ZAR, 700 RUB, and withdrawals are 20 AUD/CAD/CHF/EUR/GBP/USD/NZD, 200 DKK/NOK/SEK/ZAR, 1400 RUB.
11. We may restrict or deny access to the entire Site or specific sections based on certain regions.
12. Unless specified, times mentioned are in GMT.
13. We hold the authority to limit or decline wagers.
14. All promoted initial deposit bonuses or welcome deals undergo an account signup review. Post-registration, an automated check of entered details occurs, and the system might determine ineligibility for bonuses. If so, an email notifying you will be dispatched shortly after account creation.
15. We may adjust minimum/maximum betting levels in the casino at our discretion.
16. Verification documents must be submitted solely through the Upload Docs section in My Account/Personal Area. Submissions via other methods will be rejected.
17. During your tenure as a customer, you may need to submit proof of ID, address, and deposit method ownershipâsuch as when reaching thresholds or before withdrawals. We suggest providing these early for a seamless experience.
18. At our absolute discretion, to meet Anti-Money Laundering and Responsible Gambling requirements, we might pause a playerâs deposit/withdrawal/gaming capabilities due to pending account verifications. We could examine a playerâs background, employment, finances/Source of Funds, and playing habits. If, after evaluating account/player behavior, significant Responsible Gambling or Player Safety issues arise requiring prompt account restrictions, any remaining deposited fundsâincluding those for active bonusesâwill be withdrawable or refunded to the player as needed.
19. Past transactions (deposits/withdrawals/games) are viewable in the Casino Software. For extended history, including from signup, contact customer support.
2. Legal Standards for Game Participation
1. You must be 18 or the legal gambling age in your viewing/using jurisdiction, ensuring it's at least 18. Note that underage gambling is against the law.
1. We may ask for age proof anytime to prevent minor access. Accepted documents include:
* Passport copy;
* Driverâs license copy; and/or
* Official ID card copy.
2. Minorsâ deposits (<18) are invalid and returned to the funding source. If impossible, funds go to the verified legal guardian with proof of guardianship required beforehand.
3. Winnings from such invalid deposits are nullified. Minorsâ accounts are closed instantly.
2. Only residents of permitted gambling countries can fund Real Money accounts or play for real. Those from Algeria, Angola, Australia, Austria, Belgium, Bulgaria, Burkina Faso, Cameroon, China, CĂ´te d'Ivoire, Czech Republic, Denmark, Democratic People's Republic of Korea, Democratic Republic of Congo, Estonia, France, Germany (Schleswig-Holstein), Greece, Haiti, India, Iran, Israel, Italy, Japan, Kenya, Lao People's Democratic Republic, Lebanon, Lithuania, Mali, Mexico, Mozambique, Myanmar, Namibia, Nepal, Netherlands, Nigeria, Pakistan, Philippines, Poland, Portugal, Republic of Cyprus, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Sudan, Spain, Switzerland, Syria, Tanzania, Thailand, Turkey, Ukraine, United Kingdom, USA, Venezuela, Vietnam, and Yemen cannot deposit or play Real Money.
3. Remote gambling is unlawful in certain areas. By agreeing, you confirm legality in your region for online gambling.
4. Slovakian players cannot access Live Casino games.
5. By engaging in Games, you affirm compliance with laws in your Site-viewing/using jurisdiction.
3. Data We Gather and Its Usage
1. We handle your data per our privacy policy, integral to these terms, detailing collected info types, usage, sharing, and reasons.
2. We may share your data, including personal and gaming history, with regulators, police, or enforcement for fraud/laundering/integrity probes and regulatory compliance.
4. License Grant
1. The Site, client download, apps, and mobile-optimized Site operate on proprietary or third-party licensed programs (âSoftwareâ) for service delivery.
2. We provide a license for one Software copy and related docs, strictly per these terms.
3. No selling, renting, leasing, transferring, or granting Software rights; no reverse engineering, decompiling, or disassembling.
4. No Software disclosure to outsiders, derivative creations, or uses beyond permitted in docs.
5. Software offered "As Is" without warranties. Download/use at your risk.
6. Software usage beyond our control; no liability for receipt/use.
5. Real Money and Practice Modes
1. Site services allow 'Real Money' or 'Practice' play.
2. 'Real Money' involves actual wagering/gains. Funds needed in bonus balance or deposited (per clause 7) via approved methods. Funds credit on receipt/processor approval. Limits apply based on history/method/other factors We determine. Not a bank; funds uninsured. Payments in listed currencies, no interest. From your named sources only.
3. 'Practice' uses no real money; funds valueless, separate from 'Real Money'. Features (e.g., Multipliers, Bonuses) non-transferable/redeemable. Incorrect transfers from Practice to Real void winnings.
4. Not recommended to start 'Real Money' without 'Practice'. Try 'Practice' first.
5. Read/understand game rules/procedures before real play.
6. Betting risks losses; your responsibility.
7. Game RTP in rules; check each play if important.
6. User Accounts
1. Registration info must be accurate/complete/current. Provide valid address/email.
2. One account only per person/household/family/address/email/card/shared environment (e.g., library/office/school). Duplicate withdrawals unauthorized; claimed back.
3. Deceptive multiple registrations for bonuses: abuse; suspend/remove bonuses/void winnings/cancel withdrawals.
4. Supplied info must be precise/not misleading. We may verify address via mail/email/phone/chat. Unsuccessful: no payouts.
5. Update changed details with proof.
6. Terminate via Player Limitation in software. For addiction, inform via email post-option. Process online only; support provides steps.
7. Account types:
* Practice: No real money; name/email/password only.
* Bonus: No deposit needed; validated email/address/contact/other info.
* Real Money: Min deposit plus registration; min changeable.
8. Personal use only; no sharing/details use. No selling/transfers/acquisitions.
9. KYC applies. Correct login assumes you; transactions valid.
10. No liability for third-party access with correct details; valid.
11. Report unauthorized immediately; suspend/probe. Uncheck remember on shared computers.
12. Bonus Accounts inactive 30 days post-creation: funds/Bonuses void/irretrievable.
13. Not banking; deposits for bets only. Repeated deposits/withdrawals sans commensurate bets/low-risk: charge (15%) pre-closure.
14. Facilities for betting/gaming only. Deposits/withdrawals sans play: suspend/investigate; possible permanent closure.
15. Betting losses your responsibility.
16. No involvement in prohibited/unlawful acts like fraud/laundering.
17. No prior terminated/suspended Accounts or addiction notifications.
18. Intentional disconnection during Games: breach; terminate/block; no refunds.
19. No fraudulent/collusive/fixing/unlawful in Games.
20. Suspicious/improper/fraudulent: terminate/block/seize funds.
21. Report known cheating/manipulation/AI/detrimental acts; confidential. Knowledge non-reported: terminate/confiscate.
22. VIP points cash redemption for pre-19/03/2017 registrants only.
7. Transactions: Deposits
1. Transactions appear in statements.
2. Email confirmation post-deposit; print/keep.
1. Processors may skip CVV at discretion.
3. Credit card deposits immediate on confirmation (except Wires). Unlawful ill-gotten deposits.
4. Possible ID/utility/statement/payment proofs post-deposit.
5. May contact for verbal verification.
6. KYC for cards: refuse/void if names mismatch. Proof burden yours.
7. Players provide card/ID/address docs from holder/Account owner plus signed Authority form.
8. KYC on deposits.
9. Docs for ID:
* ID card(s) copy
* License copy
* Payment card front (middle 8 blanked)
* Recent utility showing name/address
* Bank statement
* Signed Confirmation
* Payment statement (Our transactions)
10. Non-compliance with Sections 7/8: suspend until complete.
11. No chargebacks/renunciations/cancellations/disputes without reason. If so: repay/expenses; close/initiate proceedings/report if foul play; deduct from balance.
12. Offset positives against owed.
13. Credit card fee disclosure during deposit.
14. Deposit methods: Credit/Debit (Visa/Mastercard/Maestro), Trustly, Neteller, Skrill, Payz, Fast Transfer, PaySafeCard, Sofort, Citadel, INTERAC, Webmoney. Add/remove anytime.
8. Transactions: Withdrawals
1. Processed if Real Money Account, docs approved (ID/address/ownership/source), sufficient balance, bonus terms met. Via deposit method unless impossible.
2. Based on initial registration; incorrect/misleading: void winnings. No payouts.
3. Max cashout âŹ10,000/30 days; installments. Max per transaction âŹ5,000.
4. Large (âŹ5000+)/jackpot wins: longer processing for verification/third-party/checks.
5. Active bonuses/unused: no withdrawals; remove unused on request.
6. 5 EUR fee for no prior activity withdrawals; deducted.
7. Preferred method where possible; alternatives at discretion.
8. Credit Card: refunds to card if possible; alternatives for rest.
9. Online Wallet: back to same.
10. KYC surcharges deducted pre-processing. Wire: âŹ10 (âŹ500+ free); Cards/Wallets: free. Certain countries: fast Trustly/Entercash if no docs needed; pendings for docs.
11. Transfers between players banned.
12. Pending until midnight GMT next day; then Accounts process next business day with all info. Modify/reverse until processed/sent.
13. Play reviewed for breaches/bonus/Responsible Gaming pre-withdrawals. Breaches/restricted accounts: withhold/confiscate.
14. Cancel within three days: funds to Real Balance.
15. KYC non-compliance: reverse to Account.
16. Delay/refuse until deposit approval/24-hour receipt. Non-receipt: cancel winnings.
17. Valid via software withdrawal page only; not email/phone/other.
18. Rejected/incomplete: return to Real Balance; provide info/resubmit.
9. Bonuses
1. Promotion/bonus/offer terms integral; in Bonus policy. Conflicts: promotion terms prevail.
10. Malfunctions
1. Technical payout errors (higher than due): remove/not pay incorrect credits/winnings from use.
2. Glitch abuse (alone/partners): void winnings/close Accounts.
3. System malfunctions: void wagers.
4. Miscarried games from failure: refund wager to Account or pay if closed.
5. Reasonable steps for resumption post-failure. If not: terminate/refund.
11. Services Pause
1. Temporarily halt all/part for any reason at discretion. Notice if practical; restore promptly.
12. Changes
1. Suspend/modify/remove/add content/services at discretion/immediate/no notice. No liability/claims for losses.
13. Currencies
1. Available: GBP, EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR, RUB. Default by location; first deposit changes.
14. AI Software
1. No AI use. Detect/prevent unfair advantages. Valid detection: terminate/cancel winnings.
15. RNG
1. RNG determines events. Server prevails over Software conflicts. Records final; no disputes.
16. Abusive/Offensive Behavior
1. No tolerance for abusive/offensive language/behavior at discretion.
2. Leads to suspension/loss of privileges/other actions like closure.
3. Offensive Usernames/Screennames banned.
4. Submit abuse info to Customer Support for probe.
17. Site Monitoring
1. Electronic monitoring for compliance; disclose info/records/comms if law-required, for operation, or rights protection.
18. Inactive Accounts
1. Inactive after 6 months: monthly fee per table until active.
Currency | Amount
USD, EUR, etc. | 5.00
QAR, SAR, etc. | 20.00
(table continues as original)
Deduct from balance; to zero if insufficient. Contact 30 days pre-fee. Waive/reduce at discretion. Reactivate by login.
2. Convert VIP points within 180 days or removal.
3. Recover inactive funds via login/withdrawal. Blocked/excluded: contact Support.
19. Unfinished Games
1. Disconnect/abandon: complete on relogin/open. Not within 14 days: close/no return/forfeit winnings.
2. System fault: extend to 30 days. Unsolved: return bet.
20. Customer Support
1. Support for players.
2. Email queries; from registered email with username for ID. Right to further checks.
21. Responsible Gaming
1. Committed to protected environment/customer care. Enjoy responsibly/with budget. Most gamble moderately; for some, problematic.
2. Deposit Limits in Cashier: Daily/Weekly/Monthly. Decreases immediate; increases delayed 24 hours for reflection.
3. Limitation Facility online. Exclude 24 hours to Indefinite. Choose per account or all on license. For indefinite/increase: contact post-placement. Revoke: per login instructions.
1. Joint commitment. All-accounts exclude: prevent reopenings/new. During: no attempts.
2. If gamble despite: no liability; winnings void.
4. Support organizations listed in Responsible Gaming section; contact staff.
5. Limits per account; apply to others yourself.
6. Limitation: forfeit prior bonuses/Cashbacks/offers; remove VIP points/lower level.
7. Reminder: pop-up after set minutes showing time/bets/payouts; continue/logout. Set in Personal Area: 15/30/45/60 minutes.
8. Time Limit: auto-logout after interval; contact support.
22. Complaints
1. Claim/complaint: first Customer Support.
1. Include: Username, Name/Surname, detailed explanation, dates/times.
2. Unresolved: escalate to manager; response within 96 hours.
3. Unhappy with Gambling Transaction decision: contact eCOGRA (MGA ADR); binding.
4. Follow eCOGRA format/details on site.
5. eCOGRA policies: 2 weeks post-issue/negotiations; no other ADR/court; <1 year; decline frivolous (notify within 3 weeks).
6. Also complain to Malta Gaming Authority: Address/Phone.
23. Director/Management/Employee Affiliations/Interests
1. Employees/managers/directors/agents/consultants/relatives (spouse/parent/partner/child/sibling) cannot register/participate in Games.
24. Copyright
1. Site content (text/marks/graphics/animations/videos/music/audio/logos/icons/images) Our property.
2. No rights to material; no use sans permission.
25. Third-Party Links
1. Hyperlinks for reference/convenience; no responsibility for content/operation.
26. Account Termination/Suspension
1. Fraud suspicions: suspend at discretion.
2. Terminate for any reason; notify/explain pre-termination. Honor obligations.
3. No liability for claims/damages from termination/suspension.
27. Notices
1. Sent to registered email; keep updated/active.
2. Deemed received: email same day; mail 5 business days.
3. Parties can change address via notice.
4. Your notices to Support email. Replies to transactional emails not accepted/received.
5. Account abnormality: notify Support/stop play until resolved/confirmed. Continued play: no liability/refunds.
28. Governing Law
1. Disputes/interpretation/execution/relationship: Malta laws/courts exclusive.
29. Liability Limitation
1. No liability for damages/losses from downtime/server/technical disruptions/content misuse/services, unless from Our system failure during service use. Liability max: wager amount or misplaced sum.
2. No liability in contract/tort/negligence/other for losses/damages (direct/indirect/incidental/special/exemplary) from Account/third parties (business profits/interruption/info/data/goodwill/reputation/other).
3. Applies to use/misuse/reliance/inability/interruption/suspension/termination/Account closure, per law.
4. Unlimited for: negligence death/injury; Our fraud; unavoidable law liabilities.
30. Indemnifications
1. Per clause 29, hold harmless/indemnify from third-party claims related to service use, including claims/losses/damages/suits/judgments/costs/fees. Provide notice.
31. Full Agreement/Modifications/Amendments
1. Entire agreement; supersedes priors.
2. Modifications notified; accept pre-continued use. Unacceptable: terminate. Post-publication use: acceptance.
32. Severability
1. Invalid/unenforceable provision: doesn't affect others; agreement continues.
33. Segregated Funds
1. Playersâ funds separate from business; protected from claims/insolvency. Institution aware; no enforcement/combination on debts.
34. Jackpots
1. Displayed jackpots informational. Actual in game window post-launch.
2. Won: immediate server reset. Real-time; display may lag. Server amount at win honored.
35. Winnings Taxes
1. If required, report winnings/losses to authorities.
36. Prohibited Practices
1. Not allowed; material breach. Prevent/detect/identify.
2. No participation/connection.
3. If believed involved (detected by us/partners/suppliers) in fraud/cheating/collusion (e.g., "Wonging"/"Opposite Betting"/Card Counting/other techniques) or
4. Bets/games with others suspected of equivalent Prohibited Practices/improper.
5. Right to withhold/refuse/recover from Account(s) affected by events. Rights don't affect others (common law/other).